Shipping Policy

SHIPPING POLICY

Thank you for shopping with Nuvora! Below you'll find everything you need to know about how we ship your order.

PROCESSING TIME
Orders are processed within 1 business day of being placed. You'll receive a confirmation email when your order is placed and a shipping notification with tracking details once it's on its way. Orders placed on weekends or holidays are processed on the next business day.

DELIVERY TIMES
Domestic: 1-2 business days
International: 7-12 business days

Delivery times are estimates and start from the date your order ships, not the date it's placed. Delays can occasionally happen because of customs, weather, carrier issues, or peak seasons such as holidays and sales events.

SHIPPING RATES
Shipping costs are calculated at checkout and shown before you pay.

ORDER TRACKING
Once your order ships, we'll email you a tracking number and a link to follow your package. Tracking information can take up to 24-48 hours to update after you receive it. If you don't see movement after that, please contact us.

INTERNATIONAL SHIPPING
We ship to most countries worldwide. Please note:
- Customs, duties, and taxes: International orders may be subject to import duties or taxes charged by your country. These fees are the customer's responsibility and are not included in your order total.
- Customs delays: Customs processing is outside our control and can add time to delivery.

INCORRECT ADDRESS
Please double-check your shipping address at checkout. We can update an address only if your order hasn't shipped yet, so contact us right away if you spot a mistake. We're not responsible for orders delivered to an incorrect address entered at checkout.

LOST, DELAYED, OR DAMAGED ORDERS
- Delayed: If your order hasn't arrived within 3 business days after the estimated delivery window, contact us and we'll look into it with the carrier.
- Lost: If your package is confirmed lost in transit, we'll send a replacement or issue a full refund.
- Damaged or wrong item: Email us within 7 days of delivery with your order number and a photo of the item, and we'll make it right with a replacement or refund.

MULTIPLE ITEMS
Items in the same order may ship separately and arrive on different days. You'll receive tracking information for each shipment.