Frequently Asked Questions

Find answers to the most common questions about our products, shipping, returns, payments and more.

Orders

How do I place an order?

Simply browse our store, choose the product you’d like, select any available options, and click Add to Cart. Once you’re ready, proceed to checkout and follow the instructions to complete your order.

Can I change or cancel my order after placing it?

If you need to make a change or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

Will I receive an order confirmation?

Yes. We’ll send you an order confirmation by email once your order has been successfully placed. If you don’t see it, please check your spam or junk folder.

Shipping

How long does shipping take?

Orders are typically processed within 1–2 business days. Shipping times vary based on your location, but most customers receive their orders within 5–7 business days. Expedited shipping options are also available at checkout.

Do you offer free shipping?

Yes! We provide free shipping on all orders over $50. For orders below $50, standard shipping rates apply.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.

How do I find my size?

We include a detailed size guide on each product page. For additional help, check out our “How to Measure” guide or contact us — we’re happy to assist!

Returns & Refunds

What is your return policy?

We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging.

How do I start a return?

Contact us with your order number and the reason for your return. We’ll provide you with the next steps.

When will I receive my refund?

Once your returned item has been received and inspected, we’ll process your refund. Refund processing times can vary depending on your payment provider.

Products

Are your products guaranteed to be as described?

We make every effort to ensure that our product descriptions and photographs accurately represent our products. If you have a question about a particular product, please contact us before placing your order.

What if I receive a damaged or incorrect item?

Please contact us as soon as possible after receiving your order. Include your order number and, if possible, photographs of the item and packaging so we can help resolve the issue.

Payments

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

Is my payment information secure?

Yes. Payments are processed through Shopify’s secure checkout system. We do not directly store your full payment card information.